A high school graduate can join a dental receptionist training program that lasts for fourteen weeks. With this short training, the candidate can be a dental receptionist at any dental clinic. Since a dental receptionist entertains patients and potential patients, the candidate needs to be approachable, friendly, and outgoing. The candidate gives a form to the patient for filling out prior to the start of treatment. A new appointment is given to the patient after the treatment for follow-up dental services. Being a dental receptionist requires the candidate to be organized in handling patient information. The patient records are also kept confidential.
As a dental receptionist, the candidate is responsible for maintaining a clean waiting area. The patients are reminded of their upcoming appointments. Reading material in the waiting area is free of dust and updated for the convenience of patients. Knowing how to operate the multi-line telephone system of the clinic is required, especially if there are a lot of other doctors. Through the knowledge of the teeth and mouth, a dental receptionist can make the dentist’s service more pleasurable. Since a dental receptionist also gives treatment receipts to the patients, the candidate’s awareness of the dental treatment fees is important.
In the dental office, professionalism is required of the dental receptionist. A presentable appearance is asked of the candidate at all times. All dental equipment used for treatments has to be sterilized. The work area of the dentist must also be kept clean for the next patient to be served. Dental receptionists are able to communicate well with the dentist for being instructed about dental procedures. Good communication with the patients and incoming patients is also a must. A dental receptionist who is able to maintain good relations with their colleagues can be an asset to the dentist. The dental receptionist also reflects the dentist’s policies.
A candidate for dental receptionist also needs to be knowledgeable about computer operations. Since data entry of patient records and payment history is always done after each appointment, the candidate who possesses at least 30 wpm in typing speed has an edge. The medical terms for dental treatment and procedures will prove beneficial to the candidate. Depending on the work hours of the dentist, the dental receptionist continues to stay at the dental clinic even without patients. As a representative of the dentist, the dental receptionist makes sure that the dental clinic maintains a positive image to the patients.
Insurance forms and claims are also filed through the dental receptionist. Being able to keep these files confidential is a must. The dental receptionist will continue to be sought after in the future. Dentists always need a dental receptionist to make their work a lot more bearable. Through a reliable dental receptionist, the dentist can receive positive feedback from the patients about the dental clinic. More patients can be referred to the dentist also through the good work of a dental receptionist. Most importantly, the dentist and dental receptionist must enjoy each other’s company.*
*According to the BLS, http://www.bls.gov/oco/