A bar manager is the person primarily responsible for keeping the bar operations running with no problems. The bar manager is the one controlling, organizing, and directing all the staff in the bar. He assumes overall responsibility for the running of the bar and ensures that the operations run smoothly. He also manages the staff schedule, coordinates for event planning, imposes discipline among his people, and serves as a liaison between higher management and the staff in administrative and disciplinary matters. But the main duty of a bar manager is make sure that the bar operates efficiently and the customers are happy and satisfied with the quality of service they are receiving.
There are no fixed qualifications or requirements to become a bar manager. Some establishments only require a high school diploma, but some larger hotels and restaurants require a college degree in Hospitality Management or Hotel and Restaurant Management. A vocational course in bar tending is a big factor as well.
Duties and Responsibilities
Being a bar manager is not easy. You just don’t need to make sure that the customers are satisfied, you also have to manage the bar and the staff and also ensure that the required standards are achieved and maintained. The key duties of bar manager are bar supervision, bar productivity, cost control of the bar, and quality of the bar service. To be able to manage the staff, you need to set a good example with regard to attendance, attitude, hygiene, and punctuality.
You also need to implement Disciplinary procedures if necessary, and report all serious breaches of discipline to higher management. The bar manager is also asked to hire staff and train them on their functions, in methods and procedures, and also teach them the principles of good customer service. When it comes to operations, the manager is the one who monitors and manages the inventory of food and beverages so that the needed goods are being delivered on time. He manages the cash flow and makes sure that all the transactions are properly accounted and recorded. He also monitors profitability and performance to ensure sales targets are met or exceeded.
Another duty of the bar manager is to oversee dining and food operations in order to maintain whatever standard the company has with regards to food and beverages. But being a bar manager doesn’t end with these duties and responsibilities because on top of that you have to make sure that the quality of bar service is being achieved and that you are delivering the best customer service and ensuring that the service is constantly maintained at a consistently high standard way so that the patron will keep coming back to the bar.
To become a successful bar manager you must possess excellent customer service skills, ability to work independently, strong interpersonal skills, time management and organization skills, effective written and verbal communication skills and most of all leadership skill. But some big establishments also requires many years of experience.