A casino host is a person that identifies, develops, and sustains the quality of working relationships with the casino guests. A casino host sustains these relationships via personal invitations to private events, marketing, and other activities. It is also the responsibility of a casino host to grow rated play, making reinvestment judgments based on casino play. Casino hosts also promote special activities by attending special events and participating when needed and via personal and telephone contact. To become a casino host, all you need is a high school diploma and on-the-job training. The position also requires General Educational Development (GED) tests.
A casino host must be at ease and enthusiastic in approaching and establishing new guest relationships. To qualify for a casino host position, special abilities and personality traits are needed. One must possess excellent interpersonal and communications skill and deep-seated customer service orientation. Other qualifications include organizational skills and networking building skills. A host must possess tact and discretion.
Duties and Responsibilities
The exhilaration of working in a casino is the sensation that anything could happen. Anytime, people are losing and winning heaps of dollars. Whenever guests play at the casino, a part of the thrill is the customer service they will be getting. Even with the possibility of losing thousands of dollars, these guests want to be valued at the casino and treated like a VIP.
The position of a casino host is an important one. A casino host is fundamental to the hotel because of the customer service they give to guests to entice them to return for additional visits.
A casino host is expected to present the premier level of guest service by welcoming all casino guests individually and nicely with an optimistic, amiable, and cheery temperament. Also, a casino host should have an upbeat, natural, and “above and beyond” attitude to visitor service. Duties and responsibilities of a casino host includes answering all guest queries as well as those of team members, offering solutions of customer complaints, and taking care of all appropriate internal controls and reporting necessities.
A casino host also has to be a familiar with all marketing activities and all day-to-day dealings. A casino host also has to maintain inventory of casino supplies, provide information and explain to casino guests the property amenities and marketing programs, and Players Club benefits. A casino host also assists in the enhancement and execution of special promotions and events.
Additional Job Responsibilities
A casino host is responsible for expanding and executing new promotions, sustaining player accounts, recording player information into the casino database, and participating in staff meetings. Also, a Host is responsible for casino events and promotional activities, establishing credit decisions, working with specific clients, and teaming up with other hospitality departments to guarantee comps for casino guests. A host is also expected to sustain long working hours between ten to twelve per day. Sometimes, a casino host is required to work six times a week. Working hours include weekends, holidays, and evenings. A casino host demands lots of enthusiasm, energy, and people skills because a host spends most of the time on their feet, intermingling with guests and staff.