Are you wondering what a porter job description entails? Well, it’s basically a person who’s primarily responsible for carrying luggage or baggage if they are stationed in a hotel, seaport, airport, or train station. But for some countries, porters are employed to carry heavy things—like animals.
Anyone can be a porter as long as you have qualities such as good customer service skills, strength to carry large loads, and understanding the correct way to store and handle luggage. There are no educational requirements for becoming a porter, but some big hotels require a high school diploma.
PORTER JOB DESCRIPTION DUTIES
Big hotel porters are called bellhops; however, bellhops are required to wear uniforms. They usually work outside of the hotels, seaports, and airports waiting for guests to arrive and carry the luggage and ensure that it is delivered to their rooms or vehicles. For hotel porters, they are in charge of showing the guests how to use the heater, air conditioner, and lights function. When hotel guests are ready to check out and leave, porters collect the luggage and load it to their transport.
Also, they run errands and attend to all guest requirements, such as mailing important packages and papers or buying tickets to an event. They also pick up and drop off laundry.
In some small hotels, bellmen may also assist hotel staff with tasks such as moving hotel furniture, managing guest needs, and organizing rooms. Porters hold the door open for guests, but the main goal of being a porter is to make sure that the guests enjoy their stay and get their luggage.
PORTER JOB DESCRIPTION: QUALIFICATIONS
A porter doesn’t need to have a bachelor’s degree—a high school diploma is enough to qualify for the job. A porter should have good physical strength in order to carry a customer’s luggage. Plus, they need excellent customer service skills, an outgoing personality, and the ability to get along well with people. A hotel porter is required to work eight hours a day without much downtime.
The compensation for porters is low and the wage depends on where you are work. However, if you are doing well on the job, guests might tip you for good service.
*According to the BLS, http://www.bls.gov/oco/
Being a porter is very exhausting. Besides carrying heavy luggage, you are on your feet all day. Porters usually work eight hours shifts, and since their service is needed twenty-four hours a day, they must be able to work on a shifting schedule.
What’s The Difference Between A Janitor And A Porter?
Honestly, the two jobs are very similar; however, porters have a bit more responsibility. Depending on the facility you work for, your job duties will change based on the needs of the company. Janitors stick to the basics and focus on cleaning. They keep the maintenance on bathrooms, mop the floors, clean the windows, sweep, vacuum, etc. On the other hand, porters are more involved in the day to day operation of a business. Some of them have a customized duty list provided by the employer.
If you’re unsure of which of the two is right for you, consider your personality. Janitors usually work alone and don’t have much involvement with office employees or customers. With that said, if you want to have a “ do your job and go home” position, janitorial work is a good option. However, if you prefer a variety of duties, being a porter might be right for you.
Porter Job Description: Other Types Of Jobs
There are several industries that require the service of porters. Not only do hotels need them, but so do business offices and hospitals. Here’s a little more information about the two:
It’s a day porter’s role to keep establishments looking well-kept and presentable at all times. They ensure that the building is secure and safe from hazards—such as wet floors or broken glass. It’s also their job to keep restrooms, lobbies, cafeterias, and break rooms clean. Not to mention they maintain the exterior of the facility by picking up litter from the parking lot, sweeping debris, and manicuring the landscape.
A day porter must perform all agreed-upon duties determined by the employer or client. Sometimes, their job requires them to work outside of the office and do other functions to help the business stay afloat.
Hospital porters are tasked with more responsibilities. Porters that work in medical facilities include cleaners, maintenance workers, housekeepers, and patients aides. However, some porters do jobs that assist with helping around the hospital. It’s their job to transport patients to surgery or push wheelchairs from the ambulance to the waiting room.
Unlike other porters, those who work in medical facilities must have good people skills and a medical background. With that said, hospital porters have to be sensitive because of the fragile emotions of patients and their family members. Not only that, but they should have basic medical knowledge like how to do CPR—a serious emergency can occur at any time. Fortunately, some hospitals offer first aid courses to employees.
Cleanliness In A Hospital
It’s imperative that hospital porters thoroughly clean the medical facility. Due to the environment, the areas not only have to be cleaned but sterilized. Sometimes, porters have to maintain the cafeterias, as well as the operating rooms. Furthermore, a porter’s job could include housekeeping. It’s their responsibility to change and wash bed linens, towels, and hospital gowns.
Final Thoughts On The Porter Job Description
Hopefully, you learned more about the porter job description in this article. As you might realize, a porter’s job isn’t a “one size fits all”, and it varies greatly. Depending on where you’re employed, your duties may involve more cleaning or maintenance—even administrative work. No matter what kind of porter you are, it’s important to understand that you must wear multiple hats. If you’re someone who enjoying multi-tasking and likes the idea of doing different tasks each day, this might be the job for you!