The valet attendant is in charge of finding a good parking space for a guest. In a busy parking lot, most guests and customers prefer to make use of the valet services to save valuable time looking for a space. The valet is the one who parks and retrieves the vehicle for the guest.
Generally, establishments, mostly hotels, employ valets in order to leave a good impression on their guests. Valets should always prioritize giving top notch customer service and fulfill overall customer satisfaction. Attendants are typically stationed at the front side of the establishment.
Duties and Responsibilities
Valet parking is a customer service provided establishments like hotels and restaurants which aim to help guests save time in looking for a parking space.
Mainly, valets are responsible for the parking and retrieval of a guest’s vehicle. Before taking the vehicle, the valet assesses and documents any vehicle damage. This is to protect the valet and the company from being responsible for car damages he has not committed. Then, the valet records the location of the parking space as well as the number on the valet ticket.
Duties may also include providing instructions to guests on how to check and claim the vehicle, provide travel directions and information on events and promotions, provide accurate and timely documentation and department activity reports, and assist with staffing, scheduling, evaluating, training, developing and monitoring staff.
Skills and Training
There are no specific educational background requirements for aspiring valet attendants. Only short-term training programs are provided by most employers to their applicants.
A valet should be have a driver’s license and must be comfortable driving all types of vehicles. He must be able to go short or long distances with any vehicle. A valet must also be able to communicate efficiently in English, answer guest inquiries, and greet the guests in a friendly and accommodating manner. He must have self confidence and can easily relate to people.
Having the physical agility to stand or sit for long hours is another requirement. He must be able to walk and run long and short distances. Any aspiring valet attendants should be prepared to work under all weather conditions as well as work for extended periods.
The valet must have a complete knowledge and obey all traffic regulations. He must be able to give travel directions and information to property events and promotions accurately.
In some establishments, the valet is in charge of universal supervision of other attendants to ensure effective operations. He must deliver any internal or external service for the guest. He should be able to facilitate all interactions.
Work Conditions and Salary
Valets mostly work in parking lots at venues like hotels, restaurants, and sports arenas. Other industries that employ valet attendants are automobile dealers, automotive equipment rental and leasing agencies, travel accommodation agencies, and event promoters.
Valet parking services can operate at irregular hours. An average attendant has an hourly rate of $9.04 or at least $18,790 per year. Warehousing and storage offers the highest salary for valet, which is at $26,400 annually.*
*According to the BLS, http://www.bls.gov/oco/