The service writer job description includes bridging the gap between a customer and a business. They facilitate the transaction between the client and the company and ensure that a customer’s needs are fulfilled.
Service writers are also widely referred to as service advisers and are employed by companies that provide automobile repairs. Furthermore, they possess product knowledge and offer a connection between the client and the business. An effective service writer assures the overall customer experience by coordinating the transactions.
Training and Education
There is no specific educational requirement to become a service writer, but most employers require at least a high school diploma or GED. Furthermore, aspiring service writers should have at least completed a vocational training program in automotive maintenance and repair.
There are technical programs that offer associate and bachelor degrees in automotive schools, and if your educational background is not related to automobile services, these programs enhance your knowledge and expertise.
It is an advantage if the applicant has product knowledge and experience in the business. Plus, candidates should be computer literate and knowledgeable in Microsoft Office since there are portions of customer profiling that are needed for entry in computer databases.
Job Description and Tasks
Service writers are required to work under supervision and comply with all business processes. Most employers need candidates to undergo training first before being inducted into the company.
The duty of a service writer focuses on overall customer satisfaction, profiling, and inventory—responsibilities include being the contact person for the company and the client via mobile phone or in person. The service writer develops the needed relationship with customers, manages the product, and assures successful service delivery.
Duties also include tracking repairs and their causes, scheduling technicians, and processing warranties. They are also in charge of scheduling automotive maintenance as well as assigning work to the repair staff. Plus, the service writer must manage and sort customer profile information.
Service writers are involved in developing cost estimates and tracks service/work orders and parts requests. When a customer asks for repairs, it is the service writer who files it on the report. They also put everything on paper such as the required parts, pricing, and labor estimates.
Not to mention, the writer compiles the estimated price for the repairs of the final bill and conduct follow-up with customers.
Working Conditions and Salary
Service writers work as liaisons for a business. Therefore, candidates should be patient and able to handle customer requests and complaints.
The service writer’s duties cover tasks related to parts inventory, scheduling, and processing orders in a maintenance facility. The work is time-consuming, and the schedule depends on the employers. Nevertheless, the candidate must be able to work flexible schedules, shift work, weekends, holidays, and in various locations. The company supervisor also determines additional duties.
According to BLS, The job pays approximately $39,000 per year.
What Is A Service Writer: Final Thoughts
If you’ve don’t know much about service writers, understand their duties might be a bit complex. But hopefully, this article provided the insight you need to better answer the question, what is a service writer? Luckily, the educational requirements are minimal, and the job provides a pretty decent salary. If you’re willing to enroll in a training program, it’ll help you get our foot in the door.
With that said, if you think this job is the right fit, go ahead and apply!