A help desk technician is passionate about computers. Knowledge about computer hardware, software, troubleshooting computer-related issues, and technological problem solving are all part of the help desk technician’s obligations. Technical support and systems administration are alternative names for this kind of work.
Since businesses operate with computers, a help desk technician will always be needed. For this role, it is important to be updated with the latest technological trends. This will be advantageous for the company that the help desk technician wants to be a part of. There are plenty of computer programs that can be installed into the company network.
Upgrading of Computer Software
Computer software also needs to be upgraded when the opportunity arises. In the field of technology, there are always changes. It is the duty of the help desk technician to inform the superior for upgrades of computer software. When the help desk technician has a Microsoft Certified Desktop Technician (MCDST) or Microsoft Certified Systems Engineer (MCSE) recognition, the candidate has higher chances of being in a better opportunity. Computer Science university graduates always have doors open for them in companies. Being a help desk technician requires the candidate to work in normal day hours.
However, in the situations that the candidate works in a company that operates for twenty-four hours and seven days a week, shifting schedules will challenge the candidate. In instances wherein new computer programs need to be installed on the company network, longer hours are needed until the work is done. Being a help desk technician can be rewarding and challenging. The candidate can improve the technology services of the company. Equipped with good oral and written communication skills, the candidate can foster good interpersonal relations with the colleagues and superiors. Teaching new trainees on how to operate the computer programs used in the company can also be done. A technology manual for the company can also be written.
In serving clients outside the company, a help desk technician can do the work by answering telephone calls, emails, and giving online customer assistance. The candidate needs to be patient in communicating with clients and provide them with efficient troubleshooting. Through the help desk technician’s work, the operations and workflow in a business go smoothly. Viruses in a computer and crashes are easy to eliminate with the efforts of a help desk technician. In this field, a help desk technician can be distributed across varied industries where computers are used in a business.
A candidate is fortunate for advancement when he has continuing education in computer skills. The more improved the computer capabilities of the candidate, the higher the help desk technician can go up the ladder in the company where he works. The demand for help desk technicians will continue to grow for as long as computers are used in a business and technology becomes improved. Normally, help desk technicians are male since this gender is more passionate and absorbed with the use of computers. Females who excel in this field are praised.*
*According to the BLS, http://www.bls.gov/oco/