An IT technician candidate possesses a university degree of two or four years for information technology, computer science, or any related equivalent. This kind of qualification is good for the big companies. For smaller businesses that will also need this kind of work, a high school diploma is preferred. In the Information Age, people who are passionate about operating computers will always feel good about being an IT technician. Work will always be available for them regardless of the company they join. He must have the patience to analyze and fix computer-related issues. He must know how different kinds of computers operate and be knowledgeable of Windows and Mac operating systems.
Skills
For doing the work, the IT technician can face the customer personally, give technical support through email or communicate through the telephone enthusiastically. Since he may be dealing with the customer personally, he needs to establish a professional demeanor. Email etiquette is also important for the customer to be satisfied with the service. Through the voice of the IT technician on the telephone, the customer should sense the jubilant service of the worker. Perhaps, the IT technician can make his voice encouraging and interesting all the time despite the anxious voice of the customer regarding his computer dilemma.
Troubleshooting
Since the IT technician has to operate the computer throughout his duty, he must love installing computer software on a network. Removing outdated computer software on a network especially when it poses a problem for the business is essential. The IT technician also surveys the computer software presently available in the market to update the network. The business can become profitable with upgraded computer software. He must know when it is appropriate to upgrade the current computer software for the benefit of the workers and customers. A keen problem solving skill is also vital accompanied with strong foresight as to what possible concerns may appear in the future.
Growth
An IT technician is valuable in any business, whether private or public. In the 21st century, it is a rare find when a company does not use computers to serve its clients. He can receive better opportunities in the private sector especially when he is accepted in a top company. In government, he can contribute to the growth of the agency through sharing his skills. He can make the services of a particular agency improve in lightning speed through the application of good computer software. He can make his potential superior be viewed in a more positive light for the evaluation of management. He can establish increased productivity in the government agency or private business with his efforts.*
*According to the BLS, http://www.bls.gov/oco/
Money Matters
An attractive paycheck is always favorable for an IT technician. When he makes his personal and professional development visible in the eyes of his superior, he can attract a better opportunity. Generous benefits await the IT technician as he is able to give valuable service. In a huge company, he can foster improved relations between the workers and management through his IT support efforts.*
*According to the BLS, http://www.bls.gov/oco/